Refund policy
Refund & Return Policy
Last updated: July 2026
At dedcache, every item is made to order specifically for you. Because of this, we cannot accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item.
Please review sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.
Please contact us within 30 days of receiving your order at:
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once your claim has been reviewed, we may offer a replacement or refund at no additional cost.
Shipping Issues
If your package is delayed, marked as delivered but not received, or appears to be lost, please contact us.
We'll work with the shipping carrier to investigate the issue and help find the best resolution.
Non-Returnable Items
The following are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Incorrect size ordered by the customer
- Buyer's remorse or change of mind
- Minor color differences due to screen settings
- Orders shipped to an incorrect address provided by the customer
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.